Two commercial versions of the DialSoft were designed to use for small and medium-sized organizations and the other for broad systems in the Enterprise and Government operational environments with a larger number of telephone extensions. DialSoft Receptionist Console can handle a large number of concurrent calls and manage up to 16 separate domain accounts and up to 4,000 extensions on a single PC monitor. Add a second monitor and double the number of extensions you can manage.
Using its configuration panel, it is possible to specify which account must be used for BLF monitoring, and default outgoing calls. The status of incoming and outgoing calls are clearly displayed on the line's buttons and the operator can easily answer, hold, hang up and transfer any call by simply touching the relative button.
All functions are optimized to keep the work of a PBX receptionist simple. It allows the receptionist to use a headset, handset and or hand-free speaker or Bluetooth enabled headset device. As an example, to answer and transfer an incoming call, the operator would simply touch the button for the incoming call to answer, then touch the button for the desired BLF extension and then the transfer button. A note can also be attached to each call as a reminder of the caller’s request, or anything specific about that call. Notes are permanently saved in the call list.
The BLF list shows the status of internally monitored extensions. From this page you can call the extensions by simply touching the extension button and announce a call even if the extension is busy (barge in), or even pick-up a direct call when the end-user is absent. These functionalities can be enabled or disabled by the systems administrator.
VORADIAN DialSoft Receptionist Console is loaded with multiple voice codecs, both narrowband and wideband with different sampling rates ranging from 8KHz to 48KHz. The Voice Engine support adaptive jitter buffer, PLC (packet loss concealment), VAD (voice activity detection), DTX (discontinuous transmission), and CNG (comfort noise generation).
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